need a hand?

getting started

open pose, answer a few questions about your goal, your level and how many days a week you can realistically train. pose builds your sessions from there — you can change any of it later in settings.

i picked the wrong goal or level

go to your profile, update your goal, level or training days, and your upcoming sessions rebuild around the new answers.

sessions

a video won't play

check your connection first, then close and reopen the app. if it keeps happening, tell us which session and which move — it helps us fix it fast.

a session didn't save

sessions save when you reach the end screen. if one is missing from your history, send us the date and roughly what time you trained.

the polaroid won't share

sharing straight to another app needs that app installed, and pose needs permission to access your photos if you add your own picture. you can check both in ios settings → pose.

subscriptions and billing

pose is free to download and offers optional auto-renewing subscriptions. payment is charged to your apple id account at confirmation of purchase.

subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.

manage or cancel

• open settings on your iphone
• tap your name, then subscriptions
• select pose and choose cancel or change plan

restore a purchase

in pose, go to your profile and tap restore purchases. make sure you're signed in with the apple id you bought the subscription with.

refunds

purchases are handled by apple, so refunds go through them: reportaproblem.apple.com.

your account and data

you can request deletion of your account and the data attached to it at any time — from the app's settings, or by writing to us with the email address you use in pose.

for what we collect and why, see the privacy policy.